Frequently Asked Questions
Your guide to luxury beauty and seamless shopping.
Are your products 100% authentic?
Yes, we are authorized retailers for every brand we carry. All products are sourced directly from the manufacturers to ensure premium quality and authenticity.
What is your return policy for opened skincare?
Due to hygiene reasons, we can only accept returns on unopened and unused products within 30 days of purchase. If you experience an allergic reaction, please contact our concierge team.
Do you offer international shipping?
We provide express worldwide shipping. Delivery times vary by location, typically ranging from 3 to 7 business days for international orders.
How can I track my order?
Once your order is dispatched, you will receive a confirmation email containing a tracking number and a link to monitor your shipment in real-time.
Are your products cruelty-free?
Many of our luxury brands prioritize ethical practices. You can filter our collection by 'Cruelty-Free' or 'Vegan' using the sidebar on our shop page.
What payment methods do you accept?
We accept all major credit cards, PayPal, Apple Pay, and interest-free installment plans through Klarna and Afterpay.